Privacy Policy

Last updated: 20 August 2026

This Privacy Policy explains how RF Living OOD, operating under the RF Modular brand, collects, uses, stores and protects personal data through rfmodular.com and related commercial activities.

1. Data Controller

The data controller is:

RF Living OOD
Trading as RF Modular
UIC/EIK: 206339098
VAT No.: BG206339098
Registered office: 15 Aleko Konstantinov St., Oborishte District, Sofia 1505, Bulgaria

For the purposes of this Privacy Policy, “RF Modular”, “RF Living”, “we”, “us” and “our” refer to RF Living OOD.

RF Modular is the commercial brand under which RF Living OOD markets, sells and supplies modular spaces, accessories, furniture, components and related services.

2. Scope of This Policy

This Privacy Policy applies when you:

• visit rfmodular.com;

• create or use a customer account;

• purchase products through our online store;

• request a quotation;

• submit a project enquiry;

• communicate with our sales or support teams;

• place an order for a modular unit;

• purchase accessories, furniture, components or add-ons;

• subscribe to marketing communications;

• interact with our advertising;

• request warranty or after-sales support; or

• otherwise provide personal data to us.

3. Personal Data We May Collect

Depending on how you interact with RF Modular, we may collect and process the following categories of information.

Contact Information

This may include:

• first and last name;

• company or organisation name;

• job title;

• email address;

• telephone number;

• country; and

• other contact details you voluntarily provide.

Account Information

If customer accounts are available, we may process:

• account login details;

• account preferences;

• saved delivery or billing information;

• order history; and

• customer account activity.

Passwords are managed through the relevant ecommerce or authentication platform and should not be disclosed directly to RF Modular personnel.

Order and Transaction Information

When you purchase products or services, we may process:

• products ordered;

• quantities;

• order value;

• billing details;

• delivery address;

• shipping information;

• invoice information;

• payment status;

• order history;

• returns and refund information; and

• related communications.

Project and Quotation Information

For modular units and project-based enquiries, we may process information such as:

• intended application;

• project location;

• desired dimensions;

• selected model;

• technical requirements;

• configuration choices;

• drawings;

• photographs;

• plans;

• site information;

• required utilities;

• delivery requirements;

• budget information voluntarily provided;

• project timeline; and

• other information necessary to assess or deliver a project.

Please avoid including personal information that is not relevant to your enquiry.

Payment Information

Payments may be processed by third-party payment service providers.

Depending on the payment method, we may receive information such as:

• payment status;

• transaction reference;

• payment method type; and

• limited payment-related information.

RF Modular does not necessarily receive or store complete payment card details.

Delivery Information

Where we arrange parcel, freight or modular delivery, we may process:

• recipient name;

• delivery address;

• telephone number;

• delivery instructions;

• site-access information;

• shipping status; and

• related logistics information.

This information may be shared with carriers, freight companies, crane operators or other logistics providers where necessary to fulfil the order.

Communications

We may retain records of communications made through:

• email;

• telephone;

• website forms;

• customer support channels;

• social media;

• quotation discussions; and

• other business communications.

Warranty and Support Information

If you contact us regarding a defect, warranty issue or technical support request, we may collect:

• order or project reference;

• contact information;

• product serial or identifying information where applicable;

• photographs;

• videos;

• technical descriptions;

• installation information;

• maintenance information; and

• correspondence relating to the issue.

Website and Technical Information

When you use rfmodular.com, certain technical information may be collected automatically, including:

• IP address;

• browser type;

• device type;

• operating system;

• approximate geographic region;

• referring website;

• pages viewed;

• session duration;

• interactions with the website;

• cart activity; and

• technical identifiers associated with cookies or similar technologies.

4. How We Collect Personal Data

We may collect personal data:

• directly from you;

• through website forms;

• through the RF Modular online store;

• during checkout;

• through customer accounts;

• through quotation requests;

• during project discussions;

• through email or telephone communications;

• through customer support;

• through cookies and similar technologies;

• from payment processors;

• from logistics partners;

• from advertising and analytics platforms; and

• from publicly available business information where legally permitted.

5. Why We Process Personal Data

We may process personal data for the following purposes.

To Process Ecommerce Orders

This includes:

• accepting and managing orders;

• processing payments;

• confirming transactions;

• arranging delivery;

• issuing invoices;

• managing cancellations;

• processing returns;

• issuing refunds; and

• communicating regarding orders.

To Respond to Project Enquiries

For modular projects, we may use your information to:

• understand your requirements;

• assess technical feasibility;

• determine suitable products or configurations;

• prepare quotations;

• develop project proposals;

• communicate with you; and

• progress toward a potential contract.

To Perform Contracts

Where you enter into a contract with RF Living OOD, we process information necessary to:

• engineer;

• manufacture;

• configure;

• supply;

• deliver;

• install;

• commission; or

• otherwise fulfil the agreed products and services.

To Provide Customer Support

We may process information to:

• answer questions;

• provide product assistance;

• investigate problems;

• administer warranties;

• assess alleged defects;

• coordinate repairs or replacement; and

• maintain customer-service records.

To Improve Our Website and Services

We may use information to:

• understand website usage;

• improve navigation;

• improve product information;

• improve checkout;

• measure conversion performance;

• improve marketing effectiveness;

• develop new products;

• improve customer service; and

• identify technical problems.

To Prevent Fraud and Misuse

We may process information where reasonably necessary to:

• verify transactions;

• prevent fraud;

• detect suspicious activity;

• protect our website;

• protect customers; and

• enforce our contractual or legal rights.

To Meet Legal Obligations

We may process and retain information where necessary for:

• accounting;

• tax compliance;

• invoicing;

• regulatory obligations;

• legal claims;

• consumer-protection obligations;

• product safety; and

• other requirements imposed by applicable law.

6. Legal Bases for Processing

Where the General Data Protection Regulation applies, we process personal data on one or more of the following legal bases.

Contract

Processing may be necessary to:

• take steps at your request before entering into a contract; or

• perform a contract with you.

This applies, for example, to order processing, quotations, delivery and project execution.

Legal Obligation

We may process personal data where necessary to comply with applicable legal requirements.

Legitimate Interests

We may process information where necessary for legitimate business interests such as:

• responding to commercial enquiries;

• managing customer relationships;

• improving our services;

• preventing fraud;

• protecting our systems;

• keeping appropriate business records; and

• understanding the effectiveness of our commercial activities.

We consider whether these interests are overridden by the rights and freedoms of individuals before relying on this legal basis.

Consent

Where required, we may rely on consent for activities including:

• non-essential cookies;

• certain analytics technologies;

• advertising technologies; and

• certain electronic marketing communications.

Where processing is based on consent, you may withdraw your consent at any time.

7. Ecommerce Platform and Checkout

RF Modular may use third-party ecommerce infrastructure to operate the online store, shopping cart, checkout, customer accounts and related services.

These providers may process information necessary to:

• host the store;

• create customer accounts;

• process orders;

• maintain shopping carts;

• support checkout;

• detect fraud;

• maintain security; and

• provide ecommerce functionality.

Their processing is subject to applicable data-protection requirements and their respective contractual responsibilities.

8. Abandoned Carts and Checkouts

Where permitted by applicable law and our platform configuration, we may use information associated with an incomplete cart or checkout to:

• maintain cart functionality;

• understand checkout performance;

• recover technical errors; and

• send reminders where legally permitted.

Marketing communications relating to abandoned carts will only be sent where permitted under applicable law.

9. Payment Providers

Payments may be processed by external payment providers.

These providers may receive information including:

• your name;

• billing address;

• transaction amount;

• currency;

• payment credentials; and

• other information required to complete or secure the transaction.

RF Modular may receive confirmation that payment has been authorised or completed but may not have access to complete card details.

Payment providers process information according to their own legal and regulatory obligations.

10. Delivery and Logistics Providers

We may share necessary information with:

• courier companies;

• freight companies;

• transport operators;

• customs agents;

• logistics providers;

• installation teams;

• crane operators; and

• other service providers involved in delivery or installation.

Only information reasonably necessary to perform the relevant service should be shared.

11. Marketing Communications

Where legally permitted, we may send communications regarding:

• RF Modular products;

• new modular models;

• accessories;

• project applications;

• company news;

• relevant offers;

• industry information; and

• related commercial content.

You may unsubscribe from electronic marketing communications at any time using the unsubscribe mechanism provided or by contacting us.

Transactional communications concerning an order, quotation, warranty or active project are not considered marketing communications.

12. Cookies and Similar Technologies

rfmodular.com may use cookies and similar technologies for purposes including:

• essential website functionality;

• shopping-cart operation;

• authentication;

• security;

• remembering preferences;

• analytics;

• conversion measurement; and

• advertising.

Non-essential cookies and similar technologies will be managed in accordance with applicable consent requirements.

For more information, please refer to our Cookie Policy.

13. Analytics and Advertising

Subject to applicable consent requirements, we may use analytics and advertising services to understand:

• how visitors use the website;

• which pages generate interest;

• how users arrive at the website;

• how advertising campaigns perform;

• whether users complete desired actions; and

• how website performance can be improved.

These technologies may use cookies, device identifiers or similar mechanisms.

14. Service Providers

We may use external service providers for purposes including:

• ecommerce infrastructure;

• hosting;

• cloud storage;

• customer relationship management;

• email communication;

• analytics;

• marketing;

• payment processing;

• accounting;

• delivery;

• technical support;

• website development; and

• professional advisory services.

Service providers may process personal data only to the extent necessary for their role and subject to applicable contractual and legal safeguards.

15. International Transfers

Some technology providers may process personal data outside Bulgaria or the European Economic Area.

Where GDPR applies and personal data is transferred internationally, we will rely on an appropriate legal transfer mechanism where required.

This may include:

• a European Commission adequacy decision;

• approved standard contractual clauses; or

• another lawful transfer mechanism.

16. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected and for any legally required retention period.

Different retention periods may apply to:

• enquiries;

• customer accounts;

• ecommerce orders;

• accounting records;

• invoices;

• project documentation;

• warranty records;

• support communications;

• consent records; and

• legal claims.

Where information is no longer required, it may be deleted, anonymised or securely archived in accordance with applicable requirements.

17. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• request confirmation of whether we process your personal data;

• access your personal data;

• request correction of inaccurate information;

• request completion of incomplete information;

• request deletion of personal data;

• request restriction of processing;

• object to certain processing;

• request data portability where applicable;

• withdraw consent where processing is based on consent; and

• lodge a complaint with the competent supervisory authority.

These rights are subject to legal conditions and exceptions.

For example, we may be unable to delete information that we are required by law to retain.

18. Automated Decision-Making

RF Modular does not intend to make decisions producing legal or similarly significant effects solely through automated processing unless this is clearly disclosed and legally permitted.

Third-party fraud-prevention or payment providers may use automated systems as part of transaction security.

19. Data Security

We implement reasonable technical and organisational measures designed to protect personal data against:

• unauthorised access;

• accidental loss;

• unlawful disclosure;

• alteration;

• destruction; and

• misuse.

Measures may include access controls, authentication, platform security, secure hosting and internal procedures.

No online system can be guaranteed to be completely secure.

20. Children

RF Modular products and services are not specifically directed toward children.

We do not knowingly seek to collect personal data from children through the ordinary operation of the website.

21. Third-Party Websites

rfmodular.com may contain links to third-party websites or services.

RF Living OOD is not responsible for the independent privacy practices of third parties.

You should review the privacy information provided by those services before submitting personal data to them.

22. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• our website;

• ecommerce functionality;

• products;

• service providers;

• business operations; or

• legal requirements.

The current version will be published on rfmodular.com together with the applicable revision date.

23. Contact

For privacy-related questions or to exercise applicable data-protection rights, please contact RF Modular through the contact information published on rfmodular.com.

RF Living OOD
Trading as RF Modular
UIC/EIK: 206339098
VAT No.: BG206339098
15 Aleko Konstantinov St.
Oborishte District
Sofia 1505
Bulgaria